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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
232 ratings and 148 comments received in the last 90 days.
10 September 2024
Everything perfect
10 September 2024
From the moment I spoke with Amy she was friendly, helpful and informative and has provided an excellent service during all stages of my purchase and delivery, including great video clips.
09 August 2024
Completely satisfied ?? Well done Amy.
03 August 2024
Extremely helpful
01 August 2024
Nothing was too much trouble, took time to explain everything to me and even offered a follow up run through if needed.
16 July 2024
Ashley Roberts at Sytner Shrewsbury always looks after our needs & is always very knowledgeable & professional
12 July 2024
Amy was really easy to connect with and made the process of the purchase very pleasant
11 July 2024
I would not entertain any other dealerships. The welcome you receive from all the staff of Sytner Shrewsbury is amazing. I would also like to give a special thanks to Dan and Kyle who went above and beyond for me.
08 July 2024
Very professional experience
08 July 2024
The team worked hard to deliver the car to me. Everybody I dealt with was helpful and responsive.
07 July 2024
Efficient & informative
04 July 2024
I dealt with Amy and she was charming, bubbly and funny . Very knowledgable and kept me informed of the process throughout. Very knowledgable about the car at handover and took a lot of time explaining how everything worked.
03 July 2024
very helpful, everything explained, shown the workings of the car before leaving
03 July 2024
It was great that Kyle remembered us from our previous purchase and he made the whole experience an absolute pleasure. All questions were answered thoroughly, we were given plenty of time and didn't feel pressured at all.
03 July 2024
We organised and great communication
02 July 2024
I had a great experience, having dedicated time allocated to my pickup and handover. Louis Gale went over all aspects of the car and I felt the experience was premium and special overall.
02 July 2024
Delivery was quicker than expected , always updated , excellent handover and demonstration
02 July 2024
Amy Dowell was extremely helpful. She spent a lot of time with me to get the right car for me. I am very pleased with this new Countryman.
27 June 2024
Everything clear, precise and friendly.
25 June 2024
Friendly professional staff who take the time to explain the vehicle and process.
25 June 2024
Welcoming. No hard sell. Knowledgeable. Comfortable. Attentive. Amy is outstanding. Felt as if we have made a friend as well as having a beautiful new car.
24 June 2024
Kyle exceeded my expectations by thoroughly understanding my requirements, patiently guiding me through options, and demonstrating exceptional communication skills.
15 September 2024
Very satisfied with my service experience
15 September 2024
Quick service Courtesy car Kind staff Amazing team
15 September 2024
Easy to book, friendly and polite staff
13 September 2024
Great service.
12 September 2024
Prompt.
12 September 2024
Completely satisfied
11 September 2024
Easy to book, Harlscott park and ride voucher, video of the findings and a call when car ready.
09 September 2024
The service dept are very good
09 September 2024
Went in for service and realised MOT needed doing in next month so were able to do it and maintain date and although hadn't booked a car were able to let me have one for day
09 September 2024
Friendly fabulous go out their way to help over and above the best service
09 September 2024
From collecting my mini to returning it I was kept informed with video and personal call from Amy. Always appreciate a valet.
09 September 2024
Wonderful customer service from Amy and her colleague (apologies, I don't know her name).
09 September 2024
The car passed its MOT & a video showed the tyre testing . The service was quick & efficient
08 September 2024
Very thorough and professional.
07 September 2024
Amy in service reception was first class, she looked after me and kept me informed of how long the car would be, you are lucky to have staff of this calibre
07 September 2024
Collected on time, was kept informed and everything carried out.
07 September 2024
Had to wait longer than I thought for my car to receive the new part.
05 September 2024
The team were able to complete any work undertaken as advised and as I requested. The team were also supportive and patient in the process.
04 September 2024
Was handled quickly, and fully resolved
04 September 2024
Excellent staff who are professional, efficient, reliable and friendly.
03 September 2024
Was very good
03 September 2024
Excellent staff! Chris, Ben and Amy in the service team are always very helpful and just lovely people! I was disappointed in the change of using a courtesy car. I felt the increased price of £15 is a lot with a £250 excess not inc damages + fuel.
03 September 2024
Good staff
02 September 2024
Informative inspection video and excelent service
01 September 2024
All completed as expected
31 August 2024
Really good customer service. The staff on the service desk were great.
31 August 2024
No issues
30 August 2024
Timing as quoted but curtesy valet could have been better, not enough attention to detail.
30 August 2024
A good job
29 August 2024
Completed job in time allotted at the price they gave me.
28 August 2024
As always, helpful and informative. Very well looked after during my visit. Very efficient.
28 August 2024
Flexible on requirements
26 August 2024
Friendly thouger service
25 August 2024
Car was fixed in a timely manner with continuous updates
25 August 2024
Great price
25 August 2024
Very nice staff and excellent customer service.
24 August 2024
The video of my car on a ramp was very Good. Although I was a little disappointed that no one noticed the handbrake on my car was loose. As it would have been used when the car was moved. It failed an mot just 3 days later on the handbrake.
24 August 2024
Good time scale
24 August 2024
Ben (and the rest of the team) do a great job looking after me - courteous and professional. Service is exactly what I expect, unlike other MINI/BMW providers I have used. Well worth the drive to them.
24 August 2024
All completed in a timely way
23 August 2024
They was really good as we had a video of the m o t
23 August 2024
Courteous staff nice environment in the garage.
22 August 2024
Great service
22 August 2024
Turned up with no booking due to error light and they fitted me in same day to assess issues and the work was completed next day.
20 August 2024
Friendly staff
20 August 2024
The staff could not do enough to help
20 August 2024
Service was good, kept me up to date what was happening with the car.
18 August 2024
No problems with the way the car was repaired and communication was good
18 August 2024
Great service from Amy from confirming my booking and explaining the work being undertaken as part of the cars major service. I have dealt with Amy numerous times and she always makes the MOT/service a good experience.
18 August 2024
Everything done
18 August 2024
Staff very courteous nothing too much trouble
16 August 2024
Work completed well
16 August 2024
Having the car collected and returned made the service very easy!
15 August 2024
Service was quick and helpful.
15 August 2024
Great service from the staff at the service desk
14 August 2024
Fine
14 August 2024
Friendly efficient and good value for money.
14 August 2024
Kyle is always ready to answer any questions I have Amy is the same on reception
14 August 2024
Really welcoming staff.
14 August 2024
Service with a smile and a backup team brilliant
14 August 2024
Was great service but took longer than anticipated which is not an issue per se but I had to ask for an update.
13 August 2024
Again, staff were wonderful and although I was waiting, they kept checking in in me, just in case.
12 August 2024
Excellent service. Mini was even washed and vacuumed with I really appreciated. Thank you.
12 August 2024
Car collected and returned without any problems. It was easy to arrange and was welcomed unlike Audi.
12 August 2024
As above
12 August 2024
The service was highly efficient. The staff were very nice and helpful.
12 August 2024
Mr, Brooke's was very easy to deal with
11 August 2024
Efficient polite and timely
10 August 2024
Brilliant service
08 August 2024
Date had to be changed by Sytner but was given lots of alternatives. Polite friendly staff. Good info from service engineers. Excellent facilities if you are waiting.
07 August 2024
Extremely efficient
07 August 2024
Totally satisfied
07 August 2024
Everything went as expected .
05 August 2024
Staff were lovely, service was carried out efficiently
04 August 2024
Excellent service, great communication whilst car was in
04 August 2024
Promptly carried out
04 August 2024
5 stars given despite experiencing a short delay when there. Amy was excellent in keeping me informed of the progress and delay and couldn't do more in offering refreshments. A outstanding employee.
02 August 2024
I recipes prompt and helpful service. The staff are very pleasant and professional.
29 July 2024
Excellent and a friendly service department. Very helpful and cost was given at the time of booking.
29 July 2024
Very friendly, good availability of dates. Short video as they checked other critical items.
28 July 2024
Couldn't of been better
27 July 2024
Very organised. Great communication throughout.
27 July 2024
Excellent communication
27 July 2024
Great service experience. Kept me updated about when I could drop my car off. The video of the checks is always very helpful! And everyone is always friendly when dropping off and picking up.
27 July 2024
Reception team are brilliant as always
27 July 2024
Sent video of work
25 July 2024
All checked out well
25 July 2024
Quality of work has always been very good, and I feel I get treated very well when I attend for a service or anything else.
21 July 2024
Always good service
21 July 2024
Quick thorough and efficient always friendly
20 July 2024
Great communication and friendly staff.
19 July 2024
Very good service
19 July 2024
The help we received
18 July 2024
We like the under vehicle inspection video.
15 July 2024
So helpful
15 July 2024
Everything sorted quickly
15 July 2024
Always efficient and friendly
15 July 2024
Excellent service
14 July 2024
Staff were friendly and communicated well, Email was answered promptly
13 July 2024
Excellent
12 July 2024
Ben and Amy very informative and helpful throughout.
12 July 2024
Polite, friendly, helpful
11 July 2024
Amy was so cheerful and helpful, she couldn't do enough for me??
11 July 2024
We had no problem with you
10 July 2024
completed satisfactorily and on time
10 July 2024
A little steep on price but as a main dealer it is expected
10 July 2024
Did what i asked for listened to me
09 July 2024
I have no issues with the service , staff are lovely
07 July 2024
Brake fluid change and MOT, not a major service
06 July 2024
The car was in for new tyres the loan car was a new electric Mini Countryman JC Works who could ask for more!
06 July 2024
Extremely satisfied especially with the video information !
05 July 2024
What I needed and wanted done to my car was completed.
04 July 2024
Easy to book my car in and the use of a courtesy car. The service department always delivers a first class service
04 July 2024
From the moment i entered Sytner Shrewsbury I was made to feel like the most important customer in the world, nothing was too much trouble. I would not consider any other dealerships.
02 July 2024
All ways pleased with the level of service I receive
01 July 2024
What was required was done - no fuss.
30 June 2024
We always get great service and we don't feel like we have to spend extra money because of excellent advice given by the team. This works well for everyone in the long run because it makes me want to come back and recommend.
30 June 2024
Good service and welcoming staff
30 June 2024
Warmly welcomed and looked after
30 June 2024
Once the car was booked in a fantastic job was done!
29 June 2024
Faultless - did exactly as promised
25 June 2024
Easy to book in, fast efficient service.
24 June 2024
As always the staff are great, but please leave the headlights as you find them - I.e. on automatic. I only realised they'd be switched off when I was flashed, repeatedly, when driving through Birmingham on Friday evening.
24 June 2024
The service was very good
21 June 2024
Very professional
10 September 2024
There's nothing negative I can think of with the experience